RETURN & REFUND POLICY
Corvino and Sons
At Corvino and Sons, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns and refunds are accepted.
This policy applies to all purchases made through our website and online store.
1. Return Eligibility
You may return eligible items within 14 / 30 calendar days from the date of delivery.
To qualify for a return:
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The item must be unused
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The item must be in original condition
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The item must be in its original packaging
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All accessories, manuals, warranty cards, and included items must be returned
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Proof of purchase (order number or receipt) is required
2. Non-Returnable Items
The following items are not eligible for return:
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Used instruments showing signs of wear
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Personalized or custom-built instruments
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Special-order items
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Digital products or downloadable software
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Gift cards
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Items marked as “Final Sale”
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Hygiene-sensitive items once opened (e.g., reeds, mouthpieces, earplugs)
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item:
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Contact us within 3–5 days of delivery
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Provide photos of the item and packaging
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Do not use the item
If confirmed, we will offer:
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A replacement (subject to availability), or
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A full refund
Corvino and Sons covers return shipping costs only for verified defective or incorrect items.
4. Return Shipping
Unless the return is due to our error:
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The customer is responsible for return shipping costs
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We recommend using a trackable shipping method
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We are not responsible for items lost during return transit
5. Refund Process
Once the returned item is received and inspected:
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Refunds will be processed within 10-13 business days
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Refunds are issued to the original payment method
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Original shipping fees are non-refundable unless the return is due to our error
If the item does not meet return conditions, it may be sent back to the customer.
6. Order Cancellations
Orders may be canceled before shipment.
Once shipped, orders must follow the return process above.
7. How to Initiate a Return
To request a return authorization, contact:
Corvino and Sons
Email: sales@corvinoandsons.com
Phone: +1(219) 243-6957
Address: 7 Rolling Ridge Dr, East Greenbush, NY 12061, United States
Unauthorized returns may not be accepted.